Refund Policy
Orion Peptides is dedicated to delivering fast, dependable shipping and outstanding customer service. This Shipping & Refund Policy outlines how orders are processed, shipped, cancelled, and managed after purchase.
1. Shipping Services
We currently ship exclusively within the United States.
All qualifying domestic orders receive free standard shipping. Depending on your location and carrier availability, packages may be delivered via trusted national carriers.
On occasion, select orders may be upgraded to a faster shipping method at no extra cost. These upgrades are granted solely at our discretion and cannot be requested or guaranteed.
2. Order Processing
Most orders are processed within 1–2 business days of successful payment.
Orders placed after our daily cutoff time, on weekends, or on U.S. holidays will begin processing the next business day.
While we strive to fulfill orders promptly, processing times may occasionally extend during periods of unusually high demand.
3. Shipment Tracking
Once your order ships, you will receive a confirmation email containing:
Your tracking number
Carrier details
A tracking link to monitor delivery progress
If you do not receive shipping confirmation within a reasonable timeframe, please reach out to our support team for help.
Email: info@orionpeptides.com
Phone: 1 352 702 8789
4. Order Changes & Cancellations
To modify or cancel an order, please contact us right away.
We will do our best to accommodate such requests before the order enters the shipping process. Once an order has been prepared for shipment or dispatched, changes or cancellations may no longer be possible.
5. Refund Policy
As our products are sold strictly as Research Use Only (RUO) materials, refunds and returns are governed by the following terms:
Orders cancelled prior to shipment may qualify for a full refund.
Orders that have already shipped are generally not refundable, except where required by law or in cases of shipping/fulfillment errors.
Approved refunds are typically issued to the original payment method following review.
If any issue arises with your order, please contact our support team promptly so we can assist.
6. Payment Disputes
We encourage customers to reach out to us before filing a payment dispute or chargeback.
Most concerns can be resolved quickly through our support team. Should a dispute be filed, we may submit supporting documentation to the payment processor or financial institution, including order records, tracking details, and correspondence history.
7. Bulk Orders
Researchers, laboratories, universities, and organizations interested in larger-quantity purchases are welcome to reach out about bulk ordering.
Our team can offer customized pricing, availability details, and support for qualifying research projects.
8. Policy Updates
Orion Peptides reserves the right to update this Shipping & Refund Policy at any time.
Updates take effect immediately upon posting to this page. Continued use of our website or purchases made after any revisions constitute acceptance of the updated policy.
9. Contact Us
For questions about shipping, refunds, cancellations, or order status, please contact our support team.
Email: info@orionpeptides.com
Phone: 1 352 702 8789
Research Use Only Notice
All products sold by Orion Peptides are intended exclusively for in-vitro laboratory research. They are not approved for human or veterinary use and must not be used for diagnostic, therapeutic, or any other non-research purpose.